NICE announced its recognition as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management1 report for the fourth consecutive year. NICE is positioned again this year with the highest position on the ‘Completeness of Vision’ and furthest position on the ‘Ability to Execute’ axes, respectively. Continue reading NICE Achieves the Highest and Furthest Overall Position in Gartner’s Magic Quadrant for Workforce Engagement Management →

Jacada, Inc., a global leader in customer service automation software, announced that it has been positioned by Gartner as a Niche Player in the 2020 Magic Quadrant for Workforce Engagement Management (WEM) Software. Continue reading Jacada Positioned in 2020 Gartner Magic Quadrant for Workforce Engagement Management Report →

Calabrio, the customer experience intelligence company, has been named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM). This is the fourth consecutive year Calabrio has been named a Visionary for its ability to execute and completeness of vision. Continue reading Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management →

Clarabridge experienced a ground-breaking year in 2019, seeing significant growth in its analytics solution and increasing its footprint in key industry verticals such as financial services, healthcare, digital commerce, CPG, transportation and retail. Continue reading Clarabridge Announces Breakout Growth in 2019 →

VCC Live, A Cloud-based Contact Center Software provider, has secured a $2.4M investment from Budapest-based venture capital and private equity firm, PortfoLion. The funds will be used to accelerate product development and expand internationally. Continue reading VCC Live Secures $2.4M in Series A Funding From Venture Capital and Private Equity Firm PortfoLion →