Hinduja Global Solutions (HGS), a global leader in business process management, was included on the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List
All posts by Sam Heggie-Collins
Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualisation reporting firm Dapresy and will merge the two companies. Continue reading Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced a strategic partnership with Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
Woven Acquires BYC Aqua Solutions
Woven, an outsourced contact centre, customer management and BPO service provider, announced that it has acquired BYC Aqua Solutions, a large provider of outsourced quality solutions in the Southern hemisphere. Continue reading Woven Acquires BYC Aqua Solutions
Selligent Appoints Karthik Kripapuri as CEO to Lead Next Phase of Growth
Selligent Marketing Cloud, the intelligent omnichannel marketing and experience cloud platform, named Karthik Kripapuri Chief Executive Officer (CEO) of the company. Kripapuri will focus on scaling the business and operationalizing the company’s strategy. Continue reading Selligent Appoints Karthik Kripapuri as CEO to Lead Next Phase of Growth
24-7 Intouch Acquires Knoah Solutions
24-7 Intouch announced today that it has acquired Knoah Solutions, a Global BPO and Contact Centre provider. Continue reading 24-7 Intouch Acquires Knoah Solutions