Vonage, a global business cloud communications leader announced that PensionBee is implementing its award-winning contact centre solution. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences. Continue reading PensionBee Selects Vonage to Transform Contact Centre into a Hive of Innovation
All posts by Sam Heggie-Collins
Blue Prism Expands IBM Partnership to Deliver Broader Intelligent Automation Capabilities
Blue Prism, a global leader in Robotic Process Automation (RPA), announces an expanded technical partnership with IBM. The collaboration integrates three core capabilities of IBM Cloud Pak for Automation, which includes Workflow, Capture and Decisions, with Blue Prism’s Digital Workforce. Continue reading Blue Prism Expands IBM Partnership to Deliver Broader Intelligent Automation Capabilities
Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences
Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. Continue reading Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences
AskNicely Opens Amsterdam Office To Meet Growing Demand in Europe
AskNicely, the customer experience platform for people-powered businesses announced the opening of its first European office in Amsterdam. The company is headquartered in Portland, Oregon and recently expanded its original office in Auckland, New Zealand. Continue reading AskNicely Opens Amsterdam Office To Meet Growing Demand in Europe
Clarus Commerce Chooses Medallia as Experience Management Platform
Medallia, the global leader in experience management announced that Clarus Commerce has selected Medallia as its experience management platform of choice. Continue reading Clarus Commerce Chooses Medallia as Experience Management Platform
San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership
The San Jose Earthquakes announced a unique multi-year partnership with Intermedia, which will feature the company’s branding across all team jerseys and include the exclusive use of Intermedia’s technology for all business communications within the Earthquakes organization. Continue reading San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership