All posts by Sam Heggie-Collins

Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions

Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service. Continue reading Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions

NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe

NICE inContact announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining forces to bring NICE inContact CXone – the world’s #1 cloud contact centre platform – and Zendesk’s customer service and engagement products to thousands of customers across the globe. Continue reading NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe