LivePerson, a global leader in conversational commerce solutions announced the launch of SocialConnect and EmailConnect, bringing social media and email into the industry-leading LiveEngage® platform. This debut gives brands the ability to easily manage customer conversations regardless of the channels where they occur — all in one place. Continue reading LivePerson debuts SocialConnect and EmailConnect to help brands manage all digital customer interactions in one place
All posts by Sam Heggie-Collins
RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics
Verint® in partnership with Inspiro, have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution*, part of its Identity Authentication and Fraud Detection (IAFD) offering. Continue reading RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics
Automation Anywhere Announces $290 Million in Series B Financing
Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that it has received $290 million in Series B funding at a post money valuation of $6.8 billion. The funding was led by Salesforce Ventures with additional funding from existing investors, including SoftBank Investment Advisers and Goldman Sachs. Continue reading Automation Anywhere Announces $290 Million in Series B Financing
Luminoso Announces AI Text Analytics Customer: Swiss Post Solutions
Luminoso, the company that turns unstructured text data into business critical insights announced Swiss Post Solutions (SPS) as a customer. A leading provider of business process outsourcing and innovative document management services in both physical and digital worlds, SPS is using Luminoso’s AI-powered text analytics to help enterprises intelligently automate the process of classifying their unstructured text data. Continue reading Luminoso Announces AI Text Analytics Customer: Swiss Post Solutions
Noble Systems and Acqueon Technologies Settle Patent Infringement Lawsuit
Noble Systems Corporation (“Noble Systems”), a global leader in omnichannel contact centre technology, announced today it has settled litigation pending against Acqueon Technologies, Inc., Servion Global Solutions Limited ( “Servion Ltd.”) and Servion Global Solutions, Inc. (“Servion USA”). Continue reading Noble Systems and Acqueon Technologies Settle Patent Infringement Lawsuit
British Consumers Are Not Ready for AI and Want Higher Levels of Personalisation, New Study Reveals
UK consumers are not prepared for the introduction of Artificial Intelligence (AI), and want brands to focus on delivering a seamless, personal digital experience instead, according to the results of a global survey commissioned by Acquia, the open digital experience company. Continue reading British Consumers Are Not Ready for AI and Want Higher Levels of Personalisation, New Study Reveals