All posts by Sam Heggie-Collins

Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA

Jacada, provider of solutions designed to automate end-to-end customer service operations, is excited to announce a new partnership with PeakView, a leading cloud contact centre company that supports large enterprises, including several Fortune 500 companies, as a Contact Center As a Service (CCaaS) technology solution provider and consulting firm. Continue reading Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA

Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering

Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. Continue reading Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering

Carousel Industries Joins RingCentral’s New Platinum Partner Program

Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced that it has been named a Platinum Partner by RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading Carousel Industries Joins RingCentral’s New Platinum Partner Program