Woven, a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise announced the acquisition of tPoint Solutions Limited (“tPoint”), a technology provider that is re-inventing how organisations connect with their customers. Continue reading Woven accelerates its disruptive journey with the acquisition of tPoint Solutions
All posts by Sam Heggie-Collins
Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider
Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands. Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands. Continue reading Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider
Avaya Helps Channel Partners to “Embrace The New” At Innovation-Packed Avaya Partner Summit
Avaya rallied its channel partner community with deep-dives on the latest Avaya innovations and programs designed to accelerate growth, break into new markets, and help customers chart a path towards the cloud. Continue reading Avaya Helps Channel Partners to “Embrace The New” At Innovation-Packed Avaya Partner Summit
More than two-thirds of Financial Services workers say Artificial Intelligence can transform the sector, yet banks are still slow to adopt
More than two-thirds (67%) of UK Financial Services (FS) workers believe that artificial intelligence (AI) has the potential to transform many FS practices, according to new research from content services firm Nuxeo. Continue reading More than two-thirds of Financial Services workers say Artificial Intelligence can transform the sector, yet banks are still slow to adopt
Directly announces acquisition of AI start-up Kylie.ai
Directly, a leader in intelligent automation for customer support announced the acquisition of AI start-up Kylie.ai. As part of the acquisition, both the Kylie.ai team and their proprietary technology will be brought under the Directly name, representing a tremendous expansion of conversational AI capabilities and use cases available to the market, such as processing refunds, returns, cancellations, and order tracking. Continue reading Directly announces acquisition of AI start-up Kylie.ai
Kofax Enhances Industry-Leading Intelligent Automation Platform with New AI Capabilities
Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations announces the latest evolution of its industry-leading Intelligent Automation platform. The platform’s patented technologies now harness enhanced AI and ML with natural language processing (NLP) for sentiment analysis and entity extraction. Continue reading Kofax Enhances Industry-Leading Intelligent Automation Platform with New AI Capabilities