Medallia, the global leader in experience management announced American Electric Power (AEP) has selected Medallia Experience Cloud to help achieve its vision of becoming a customer experience leader. Continue reading American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
All posts by Sam Heggie-Collins
DXC Technology Acquires Customer Experience Consultancy Bluleader
DXC Technology, the world’s leading independent, end-to-end IT services company announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience solutions. Continue reading DXC Technology Acquires Customer Experience Consultancy Bluleader
HubSpot Acquires PieSync
HubSpot, a leading growth platform, announced that it has acquired PieSync, the fastest-growing real-time intelligent customer data synchronization platform. PieSync is one of the only iPaaS offerings that provides both a current and historical two-way sync of customer data that operates in the background, freeing up precious time so companies can focus their energy on their customers instead of their software. Continue reading HubSpot Acquires PieSync
NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features
After the astounding success and popularity of the previous version of Cisco Finesse Mobile Agent, NovelVox, the pioneer in providing contact centre solutions, is releasing the app with upgraded features. Continue reading NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features
UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centres
UJET, Inc., a leading provider of customer support communications and solutions announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system. Continue reading UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centres
Sky creates 500 contact centre jobs in Leeds
Sky is creating 500 new customer service roles at its new contact centre at No 1 Leeds in the city centre. Continue reading Sky creates 500 contact centre jobs in Leeds