Join Samsung UK and Ember at a round-table discussion, hosted by Teleperformance on 21 November 2019, on offshoring and homeworking as contact centre location options. Continue reading Home or away: contact centre location choices
All posts by Sam Heggie-Collins
OneCause raises bar for customer service with Talkdesk cloud contact centre
Talkdesk® announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie® Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents. Continue reading OneCause raises bar for customer service with Talkdesk cloud contact centre
American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
Medallia, the global leader in experience management announced American Electric Power (AEP) has selected Medallia Experience Cloud to help achieve its vision of becoming a customer experience leader. Continue reading American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
DXC Technology Acquires Customer Experience Consultancy Bluleader
DXC Technology, the world’s leading independent, end-to-end IT services company announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience solutions. Continue reading DXC Technology Acquires Customer Experience Consultancy Bluleader
HubSpot Acquires PieSync
HubSpot, a leading growth platform, announced that it has acquired PieSync, the fastest-growing real-time intelligent customer data synchronization platform. PieSync is one of the only iPaaS offerings that provides both a current and historical two-way sync of customer data that operates in the background, freeing up precious time so companies can focus their energy on their customers instead of their software. Continue reading HubSpot Acquires PieSync
NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features
After the astounding success and popularity of the previous version of Cisco Finesse Mobile Agent, NovelVox, the pioneer in providing contact centre solutions, is releasing the app with upgraded features. Continue reading NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features