Medallia, the global leader in experience management announced it has acquired Zingle, the real-time customer engagement solution for hospitality, travel and retail verticals. Continue reading Medallia Acquires Zingle, a leading Multi-Channel Mobile Messaging and Customer Engagement Technology
All posts by Sam Heggie-Collins
NCR Software to Enhance Santander Customer Experience Across Santander Self Service
NCR Corporation, a global enterprise technology company for the banking industry, announced that Santander UK recently selected NCR to deliver its enterprise ATM platform of the future and will be the first in the U.K. to offer its Interactive Banker solution to further enhance customer service. Continue reading NCR Software to Enhance Santander Customer Experience Across Santander Self Service
Three charges up 5G launch with Cerillion BSS platform
Cerillion, an innovator in digital monetisation and customer management solutions, announced that Three’s launch of high speed 5G Broadband in London is being powered by the Cerillion Enterprise BSS/OSS suite. Continue reading Three charges up 5G launch with Cerillion BSS platform
Insurers neglecting customer service on digital channels, Eptica finds
Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. Continue reading Insurers neglecting customer service on digital channels, Eptica finds
Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud
To accelerate innovation and address heightened customer demand for its cloud offerings, Genesys, the global leader in omnichannel customer experience and contact centre solutions announced it has created two business units, Genesys Cloud and Genesys Core. Continue reading Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud
Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever
At Cisco’s 10th Annual Cisco Contact Center Summit the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact centre—one that leverages AI and machine learning to foster deeper relationships between people and organizations. Continue reading Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever