eGain, the leading provider of cloud-based customer engagement solutions announced that a leading Florida health insurance carrier selected eGain AI knowledge for customer service. Continue reading US health insurer selects eGain for AI-powered member service
All posts by Sam Heggie-Collins
Active.Ai and Visa Partnering to Enable Conversational AI Solutions
Active.Ai announced that it is partnering with Visa to provide banks and credit unions with out-of-the-box conversational artificial intelligence (AI) solutions. Combining the power of Visa APIs with Active’s AI platform, Active.AI aims to power solutions, such as chatbots, to make conversational AI platforms easier for financial institutions to deploy and more intuitive for their customers to use. Continue reading Active.Ai and Visa Partnering to Enable Conversational AI Solutions
New Innovations Unveiled For Avaya IX™ Contact Center Portfolio
Avaya unveiled the latest advancements to its Avaya IX Contact Center portfolio, offering compelling capabilities that enable increasingly valuable, intelligent experiences to be easily added for Avaya’s large installed base of contact centre customers. Continue reading New Innovations Unveiled For Avaya IX™ Contact Center Portfolio
Medallia Acquires Zingle, a leading Multi-Channel Mobile Messaging and Customer Engagement Technology
Medallia, the global leader in experience management announced it has acquired Zingle, the real-time customer engagement solution for hospitality, travel and retail verticals. Continue reading Medallia Acquires Zingle, a leading Multi-Channel Mobile Messaging and Customer Engagement Technology
NCR Software to Enhance Santander Customer Experience Across Santander Self Service
NCR Corporation, a global enterprise technology company for the banking industry, announced that Santander UK recently selected NCR to deliver its enterprise ATM platform of the future and will be the first in the U.K. to offer its Interactive Banker solution to further enhance customer service. Continue reading NCR Software to Enhance Santander Customer Experience Across Santander Self Service
Three charges up 5G launch with Cerillion BSS platform
Cerillion, an innovator in digital monetisation and customer management solutions, announced that Three’s launch of high speed 5G Broadband in London is being powered by the Cerillion Enterprise BSS/OSS suite. Continue reading Three charges up 5G launch with Cerillion BSS platform