In July, the Financial Conduct Authority announced the launch of a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. As a leading provider of Customer Experience Management (CEM) solutions, Clarabridge, Inc., is stressing the ability of dedicated technology to maintain compliance and ensure fair treatment of all customers. Continue reading Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers
All posts by Sam Heggie-Collins
Avaya ReadyNow Private Cloud Expands Data Centres to EMEA and APAC Regions
Avaya announced that its private cloud solution, Avaya ReadyNow, is now being made available with the launch of new Avaya and partner hosted data centres in EMEA and APAC regions. Continue reading Avaya ReadyNow Private Cloud Expands Data Centres to EMEA and APAC Regions
Atea and Puzzel sign two new agreements
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel for its own contact centres in the Nordic and Baltic countries and has also become a Puzzel partner, offering cloud-based contact centre solutions to its own customers. Continue reading Atea and Puzzel sign two new agreements
Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced that Insight UK is the latest IT solutions provider to join its business partner programme in the UK. Continue reading Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector
Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
Avaya and IBM announced that Avaya will adopt hybrid cloud solutions from IBM to help expand its Avaya ReadyNow private cloud unified communications and contact centre offerings internationally and accelerate modernization. Continue reading Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
HappyOrNot raises $25M in growth financing
HappyOrNot, the Finland and Florida-based company behind the globally recognised ‘Smiley’ feedback system – relied upon by the likes of McDonald’s, the San Francisco 49ers, London Heathrow Airport, and the NHS – has raised $25M in a growth financing round, led by Northern European growth capital firm, Verdane. Continue reading HappyOrNot raises $25M in growth financing