Cyara has launched Cyara Accelerator for Genesys PureCloud to automate and simplify the migration of contact centres to Genesys® PureCloud®. The new offering is a platform-specific version of the Cyara Accelerator for Cloud Migration and is now available on Genesys AppFoundry, a dedicated online marketplace focused on customer experience solutions. Continue reading Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud →

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, reports 70% of new customers selected cloud offerings from Genesys in the first six months of 2019. Continue reading Genesys Cloud Flies High with Record Sales and 70% YOY Annual Revenue Growth →

Automation of routine and manual processes is one of the biggest evolving trends of the present times. With the power of chatbots, robotic process automation and digital tools, organizations are looking forward to huge reductions in costs and efforts. Helping them achieve these objectives is the omni-channel customer experience platform, CommBox. Continue reading CommBox Meets the Growing Demand in Business Automation for Customer Services →

Confirmit is giving Market Research organizations greater reporting, management and usability capabilities with the latest release of its comprehensive software platform, Confirmit Horizons. Continue reading Confirmit Accelerates Evolution and Revolution in Market Research with New Platform Capabilities →

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams announced a new AI-based feature to its arsenal, Recommendations, for deals, meetings, reviews and coaching. Recommendations uses Chorus’s AI technology to provide role-based suggestions that help users automatically see important moments from hundreds of meetings. Continue reading Chorus.ai Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks →