The Capgemini Research Institute has found that consumers increasingly prefer to interact with bots rather than humans, especially when it comes to researching products, learning about new services or following up on post-purchase customer service queries. Continue reading Consumers prefer interacting with voice and chat assistants over humans, creating opportunities for businesses
All posts by Sam Heggie-Collins
OPKO Health Switches to Multichannel Veeva CRM to Drive More Effective Customer Engagement
Veeva Systems announced that OPKO Health, a diagnostic and pharmaceutical company, selected multichannel Veeva CRM to enable field teams to engage in relevant, timely, and compliant interactions with healthcare professionals (HCPs) through preferred channels. Veeva CRM gives OPKO Health the most advanced capabilities and complete customer insights. Continue reading OPKO Health Switches to Multichannel Veeva CRM to Drive More Effective Customer Engagement
Tim Battis Named as Kofax’s Executive Vice President of Global Sales
Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, announced the addition of Tim Battis as Executive Vice President of Global Sales. Battis will report to Kofax Chief Executive Officer Reynolds C. Bish, and be responsible for all sales functions on a global basis. Continue reading Tim Battis Named as Kofax’s Executive Vice President of Global Sales
Independent Research Firm Recognizes Dialpad as a Challenger in Unified Communications As a Service
Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM) announced it has been positioned as a Challenger in The Forrester WaveTM: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019. Continue reading Independent Research Firm Recognizes Dialpad as a Challenger in Unified Communications As a Service
Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan
Startek, a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Service Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. Continue reading Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan