LivePerson announced new Maven™ artificial intelligence capabilities that increase Maven’s power to help brands drive efficiencies and improve customer experiences in messaging channels. Continue reading LivePerson debuts enhanced Maven™ AI capabilities
All posts by Sam Heggie-Collins
VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution
Vonage announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience. Continue reading VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution
Noble Systems to Host 2019 SNUG Conference
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference next month at The Langham Hotel in London on the 10th and 11th September. Continue reading Noble Systems to Host 2019 SNUG Conference
Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk
Talkdesk® has announced its partnership with John Paul, the worldwide leader in client loyalty and customer relations, to modernize and unify its customer service operations in order to provide best-in-class efficiency and cutting-edge functionalities. Continue reading Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk
San Jose Earthquakes Tap 8×8 to Improve Communications On and Off the Field
8×8 announced the San Jose Earthquakes of Major League Soccer have chosen 8×8 as their official cloud communications and contact centre partner for their communications needs. Continue reading San Jose Earthquakes Tap 8×8 to Improve Communications On and Off the Field
Raiffeisenbank modernizes its Contact Centre with Avaya
Avaya in cooperation with CROC, implemented a project to modernize the infrastructure of contact centre for Raiffeisenbank, one of the top banks within Russian financial market. The project enabled Raiffeisenbank to create new branches quickly and efficiently. Continue reading Raiffeisenbank modernizes its Contact Centre with Avaya