Noble Systems, a global leader in omnichannel contact centre technology solutions announced its recent move to a new multi-purpose office and contact centre facility in Manila, Philippines. Located in the heart of Pasig City’s Ortigas Business District in the newly-opened Ortigas Technopoint 2 building, the new office allows Noble to provide more responsive services and support for the company’s regional and global partners. Continue reading Noble Systems Opens Premium Office and Contact Centre Facility in Philippines
All posts by Sam Heggie-Collins
Avaya partners with Koopid to deliver AI-powered seamless customer journeys
Avaya announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Avaya partners with Koopid to deliver AI-powered seamless customer journeys
Five9 appoint Anand Chandrasekaran as Executive Vice President of Product Management
Five9, a leading provider of the intelligent cloud contact centre, announced recognized product leader and innovator Anand Chandrasekaran has joined the company as EVP of Product Management. Continue reading Five9 appoint Anand Chandrasekaran as Executive Vice President of Product Management
LivePerson Integration Makes SAP Upscale Commerce Solution Conversational
LivePerson, a global leader in conversational commerce solutions, announced a new offering that integrates LivePerson’s industry-leading platform into SAP Upscale Commerce, allowing small and midsized businesses to deploy advanced conversational commerce with unprecedented speed. Continue reading LivePerson Integration Makes SAP Upscale Commerce Solution Conversational
TTEC Recognized for Use of AI, Machine Learning and Digital Innovation in Learning and Development
TTEC, a leading digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions, has recently been recognized by Chief Learning Officer magazine as a 2019 LearningElite Silver Award winner. Continue reading TTEC Recognized for Use of AI, Machine Learning and Digital Innovation in Learning and Development
Vonage Awarded 2019 CRM Excellence Award
Vonage, announced that TMC, a global, integrated media company, has named Vonage’s NewVoiceMedia Solution as a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine. Continue reading Vonage Awarded 2019 CRM Excellence Award