TTEC, a leading digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions, has recently been recognized by Chief Learning Officer magazine as a 2019 LearningElite Silver Award winner. Continue reading TTEC Recognized for Use of AI, Machine Learning and Digital Innovation in Learning and Development
All posts by Sam Heggie-Collins
Vonage Awarded 2019 CRM Excellence Award
Vonage, announced that TMC, a global, integrated media company, has named Vonage’s NewVoiceMedia Solution as a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine. Continue reading Vonage Awarded 2019 CRM Excellence Award
7 Steps to CSR happiness
Employee attrition can contribute to increased operating costs. Tommy Palomäki at Teleopti explains why it pays to focus on CSR (Customer Service Representative) well-being using automated Workforce Management to inspire and motivate staff. Continue reading 7 Steps to CSR happiness
Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
NICE announced Colt Technology Services, a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix. Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. Continue reading Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
ASC announces Agreements for Recording and Analytics for Microsoft Teams
Microsoft has selected ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls. Continue reading ASC announces Agreements for Recording and Analytics for Microsoft Teams
NICE Announces Engagement with Microsoft Across Multiple Platforms
NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft Teams. With soon to be added NICE Trading Recording, NICE inContact CXone and NICE Multi Channel Recording integrations, organizations will be able to effortlessly collaborate with the contact centre, to record, monitor and provide security to the Teams environment. Continue reading NICE Announces Engagement with Microsoft Across Multiple Platforms