All posts by Sam Heggie-Collins

Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

PRESS RELEASE: IBM announced that Zain, the pioneer of mobile telecommunications in Kuwait, has chosen IBM’s social software to deliver deeper, more personalized experiences for its 2.5 million customers in the country. The IBM solution brings together Zain’s digital, mobile and social platforms to offer customers a single, compelling point of engagement. Continue reading Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

Free IP communications resources available from Foehn

IP Communications systems integrator, Foehn, has launched an online Resource Hub that provides anyone interested in IP Communications with a host of free information and resources. Designed to help individuals and businesses make sense of everything from open source telephony to enterprise call centre systems, the Resource Hub provides detailed knowledge and insights through content that includes educational videos, how to guides, white papers, articles, top tips, plus written and video case studies. Continue reading Free IP communications resources available from Foehn

Omni-channel self-service takes centre stage for banks and financial providers

aspect-logo-std-full-RGBBLOG: According to a recent survey conducted by ING, the use of mobile banking has increased significantly, with an estimated 31 per cent of the UK population now using it, while the use of cash has dropped to 46 per cent. Neil Whitaker, UK sales Director of Finance at Aspect Software, suggests that this trend will continue but at an even faster pace, as British customers seek out the quickest, and simplest way to do business with their banks and financial services providers. Continue reading Omni-channel self-service takes centre stage for banks and financial providers

Infinit-O Announces Launch of its New Contact Center Outsourcing Subsidiary

PRESS RELEASE: Infinit-O, a top-notch quality outsourcing company that serves the global market, announces the launch of Infinit Contact, its new subsidiary which aims to serve businesses seeking help with their customer service needs. Infinit Contact has been established to provide dedicated contact center services including inbound and outbound customer support, back office data management solutions, and social media services. Continue reading Infinit-O Announces Launch of its New Contact Center Outsourcing Subsidiary

LogMeIn Raises the Bar for Mobile Customer Engagement with BoldChat Mobile Release

LogMeIn, Inc. announced a new mobile release of BoldChat, the company’s live chat and multichannel customer engagement offering, to help businesses capitalize on the rapidly growing number of mobile consumers. Building on BoldChat’s recent innovations, the mobile release introduces new ways for businesses to quickly and easily employ live-chat capabilities on their mobile websites and, if desired, to build live chat directly into their own iOS and Android mobile apps. As a result, businesses can offer an intuitive, consistent experience to support mobile customers and boost conversion rates of mobile shoppers. Continue reading LogMeIn Raises the Bar for Mobile Customer Engagement with BoldChat Mobile Release

NV Energy Selects Genesys to Boost its Customer Experience

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that NV Energy, an energy holding company serving approximately 1.3 million electric and natural gas customers in Nevada, has selected Genesys to replace its entire customer care infrastructure with an integrated, IP-based solution to improve its customer experience and increase customer satisfaction. Continue reading NV Energy Selects Genesys to Boost its Customer Experience

Vocalcom Again Positioned in Gartner’s Magic Quadrant for Call Center Software

PRESS RELEASE: Vocalcom, leading provider of multi-channel Call Center software, today announced it has been positioned again by Gartner, Inc. in the Magic Quadrant for Call Center Software Infrastructure. The Gartner Magic Quadrant report evaluates Call Center Software vendors on their completeness of vision and ability to execute. Continue reading Vocalcom Again Positioned in Gartner’s Magic Quadrant for Call Center Software

Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced that Pelorus Associates, an independent market research and consulting company, has named Aspect the leading global workforce management vendor in its 2014 World Contact Center Workforce Management Systems Market report. According to the report, Aspect owns 26.7 percent of the global workforce management market, and also leads the North American market with a 32.8 percent share. This is the fourth consecutive report in which Aspect has held the top spot in both rankings. Continue reading Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report

Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

PRESS RELEASE: Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch (www.1sttouch.com). The software will enable a multi-platform technology solution for the delivery of its ‘Connect’ repairs and housing management services and so future-proof the service provided by both responsive repairs operatives and Housing Officers. Aldwyck were also interested in the development by 1st Touch of an integrated 24/7 online customer self-service facility and mobile app and are developing their requirements to tailor the use of this functionality for the benefit of their customers. Continue reading Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch