All posts by Sam Heggie-Collins

Vizolution launches into pension market as solution to advice issues

Vizolution logoPRESS RELEASE: Vizolution has launched its screen sharing solution vScreen into the pensions sector as a solution for the 13 million people promised free and impartial advice by the Chancellor in the recent budget announcement. As part of his shake up of the annuity market, the Chancellor promised that that all people on defined contribution plans will no longer be forced to buy an annuity. Under these plans, he promised that everyone will be offered free and impartial advice. Continue reading Vizolution launches into pension market as solution to advice issues

unblu receives patent protection for 3rd generation co-browsing technology

unbluPRESS RELEASE: unblu inc. a leader in live web customer engagement technology, announced today that the US patent office granted the company a patent vital for the development of latest generation co-browsing technology. The patent is listed under publication number US 8397154 and is called “Remotely controlling a browser program”. Continue reading unblu receives patent protection for 3rd generation co-browsing technology

PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced PetSafe®, an industry brand leader in the development of innovative pet behavioral, containment, and lifestyle product solutions and services, will deploy cloud-based social customer care solution, Aspect Social, as well as Aspect’s full suite of integrated contact centre and workforce optimization solutions. Continue reading PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

Multi-State Law Firm McDonnell and Associates Reduces Costs, Enables Mobility and Improves Efficiency with 8×8 Cloud Communications

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, today announced that McDonnell and Associates, a multi-state, general practice law firm, is connecting seven offices and dozens of remote workers using 8×8 Virtual Office cloud communications services. The firm transitioned from an on-premise key telephone system to 8×8’s cloud-based platform in less than 30 days and has seen a dramatic reduction in its telephony maintenance costs and improvement in employee efficiency as a result. Continue reading Multi-State Law Firm McDonnell and Associates Reduces Costs, Enables Mobility and Improves Efficiency with 8×8 Cloud Communications

Ideal Living Celebrates Decade of Using LiveOps Agent Services to Accelerate Business Growth

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced today that long-time customer Ideal Living Management LLC is celebrating one decade of accelerating business growth with LiveOps Agent Services. LiveOps provides agent services leveraging a best-of-breed, cloud-based contact centre platform and a remote, independent contractor-based talent pool of more than 20,000 at-home agents. Continue reading Ideal Living Celebrates Decade of Using LiveOps Agent Services to Accelerate Business Growth

Please Press 1 consumer champion Nigel Clarke to work with SOH to improve phone automated service of UK’s leading businesses

PRESS RELEASE: Expert in service communications SOH today announced that it is working with consumer champion Nigel Clarke at Please Press 1. The move is aimed at helping SOH’s customers improve the service that they provide for callers to their contact centres who use their automated service systems, also known as IVRs. Initially SOH will use Please Press 1’s ‘Phone Rage Index’ data on the IVRs of more than 350 of the UK’s leading companies to help to optimise the design of their clients’ systems. Continue reading Please Press 1 consumer champion Nigel Clarke to work with SOH to improve phone automated service of UK’s leading businesses

Dolphin Dynamics and Allianz Global Assistance UK streamline the selling of insurance products for STA Travel

Dolphin Dynamics has added insurance from leading travel insurance and assistance provider Allianz Global Assistance in the UK as a new product category available for live search and booking for all STA Travel customers. Continue reading Dolphin Dynamics and Allianz Global Assistance UK streamline the selling of insurance products for STA Travel

Interactive Intelligence to Acquire OrgSpan

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has entered into a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions. Continue reading Interactive Intelligence to Acquire OrgSpan

Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre

EnghousePRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications and contact center solutions, announces the release of version 9.0 of its flagship Enghouse Contact Center: Enterprise product or CCE (formerly Syntellect CIM). CCE is a highly scalable multi-channel contact center solution for mid and large size enterprises and can be deployed on premise or in private and hybrid Cloud configurations. Continue reading Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre