A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021. Continue reading New Global Report reveals 9 in 10 Companies see ‘Self‑Service’ as the future for customers
All posts by Sam Heggie-Collins
Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences
Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of contact centre communications and contact centre solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration for the global hospitality industry. Continue reading Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences
Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences
NICE unveiled a new version of NICE Satmetrix, the company’s cloud-based customer feedback management solution. The latest release includes an innovative AI engine to swiftly identify trending topics from customer feedback in real-time, customizable in-product metrics tracking and reporting, and multi-layered no-send rules to avoid survey fatigue and increase response rate. Continue reading Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences
Jabra launches real-time intelligent video solution Jabra PanaCast
Jabra, leader in audio and sound solutions announces Jabra PanaCast, engineered to be the world’s first smart Panoramic-4K Plug-and-Play video solution. This real-time immersive intelligent vision system offers 180-degree panoramic vision which ensures everyone in the room is seen. Continue reading Jabra launches real-time intelligent video solution Jabra PanaCast
Selligent Marketing Cloud Announces New Global Head of Revenue Marketing
Global B2C marketing automation company, Selligent Marketing Cloud, today announced the appointment of Tim Stone as its new Global Head of Revenue Marketing. In this position, Stone will report to CMO Niki Hall and focus on delivering high revenue growth. Continue reading Selligent Marketing Cloud Announces New Global Head of Revenue Marketing
ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud
ATB Financial (ATB), the largest Alberta-based financial institution, can now deliver better, faster service after moving to Genesys Cloud, the innovation platform from the global leader in omnichannel customer experience and contact centre solutions. Genesys® partnered with ATB to transform the way it connects with customers, providing better experiences on each interaction. Continue reading ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud