All posts by Sam Heggie-Collins

Fonolo Achieves Record Growth, Doubling Revenue and Expanding Partnerships

PRESS RELEASE: Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, continues to build momentum by expanding its portfolio of call-back solutions and developing strategic partnerships with industry leaders, including Avaya and Twilio. Continue reading Fonolo Achieves Record Growth, Doubling Revenue and Expanding Partnerships

Texas Outsourcing Company Puts Americans to Work for American Businesses

PRESS RELEASE: Live Help 2 Go announced the immediate availability of their Instant Customer Support service. The Instant Customer Service product combines bleeding edge technology with time-tested customer support practices and methodologies to enable small- and medium-sized businesses to instantly scale their work force. Continue reading Texas Outsourcing Company Puts Americans to Work for American Businesses

Verint Expands Adtech Global Partnership in EMEA Market

PRESS RELEASE: Verint® Systems Inc. announced it has expanded its partnership with Adtech Global to enable the long-time partner to extend its offerings of Verint solutions and services to contact centres in Europe, Middle East and Africa (EMEA). The EMEA portfolio offered via Adtech Global will now include a cloud-based Verint Workforce Optimisation™ (WFO) solution, as well as professional services and hardware available through Adtech Global. Continue reading Verint Expands Adtech Global Partnership in EMEA Market

Frost & Sullivan Recognizes Genesys Growth Strategy in the North American Cloud Customer Solutions Market

PRESS RELEASE: Based on its recent analysis of the cloud customer contact solutions market, Frost & Sullivan recognizes Genesys with the 2014 North American Frost & Sullivan Company of the Year Award for Cloud Customer Contact Solutions. Frost & Sullivan believes the Genesys innovative platform packaging strategy, coupled with several strategic acquisitions, has helped to significantly increase its installed base of cloud customers. Continue reading Frost & Sullivan Recognizes Genesys Growth Strategy in the North American Cloud Customer Solutions Market

Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape

PRESS RELEASE: Hinduja Global Solutions Limited (referred to as “HGS” or the “Company”) ranked HIGH on all parameters related to buyer satisfaction by Everest Group in its annual report on the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2014. HGS has also been positioned as a “Major Contender” in Everest Group’s 2014 PEAK Matrix assessment. Continue reading Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape