Netcall’s purpose is to empower organisations to connect customer journeys and deliver exceptional customer experiences to gain competitive advantage.
With a flexible, can-do attitude and powerful tech solutions we simplify digital transformation, helping businesses to achieve their goals faster and more efficiently. And that’s why our customers love us.
So what makes Netcall different? Easy to use, functional, smartly designed tech that brings customer experts and in-house developer talent together so they can collaborate on solutions to CX problems as one team. As a result, everyone wins. IT has more time to focus on bigger things and customer-facing teams can proactively solve the irritating issues that slow them down. All the while, costs fall, efficiency soars and the customer experience improves, fast.
We use low-code to take Business Process Management to the next level with our MATS platform. Web, mobile and socially connected applications are built incredibly quickly, without coding. IT retains control and visibility, while front-office teams take on the task of building apps and improving processes.
Our customer engagement platform Liberty helps organisations streamline customer interactions with a 360° view of customer information all on one unified platform, across all channels. Management has full visibility of customer interactions, while customer-facing teams have access to all the information they require to resolve the interaction quickly.
Join over 700 organisations using Netcall’s solutions in both the private and public sectors. Our heritage includes over 300 contact centres, 70% of the NHS Acute Health Trusts, major telecoms operators such as BT and leading organisations including Interflora, Lloyds Banking Group, Cineworld, Interserve, Prudential, British Sugar and Thames Water, Nationwide Building Society, ITV, Thomas Cook, Vodafone and GOV.UK.
If you are looking for a new type of CX transformation initiative across your contact centre and your organisation, one that is collaborative, pragmatic, iterative and led from the ground-up, get in touch.