TTEC is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey.
Leveraging next-gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact centre technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions.
Founded in 1982, TTEC’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company’s nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
2020 has demonstrated that previously desirable technology options like process automation, AI, smart analytics and hybrid or multi cloud are now essential for business survival. In the face of such a vast landscape our business advisors and experts have helped simplify the complex, to select and deliver the right solutions for various leading global brands, including the likes of Volkswagen Group UK.
Through our technology and operations excellence, we’ve collaborated consistently with our clients to design, implement and deliver transformative customer experience services that are outcome led and digital first. We share in the risk and reward of delivering superior CX as trusted practitioners to our clients and partners, providing strategic direction, delivering operational excellence, and producing financial outcomes.