The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing customer satisfaction rankings of 25 preeminent retailers announced by Verint®. Continue reading New Research on Leading Retailers Reveals Vital Balance of Customer Experience and Operational Efficiency
Category Archives: Market Research
Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds
The majority of citizens are willing to share personal information with government agencies in exchange for better service, according to a global study issued by Accenture. Continue reading Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds
Divisions Between IT and Business Could Impact Customer Experience, Says Pega Research
Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading Divisions Between IT and Business Could Impact Customer Experience, Says Pega Research
Twilio Introduces the 2020 State of Customer Engagement Report
The landscape of communications is fluid. It reflects technological innovation and cultural shifts, and as it changes, the way organizations engage customers and constituents must evolve too. Continue reading Twilio Introduces the 2020 State of Customer Engagement Report
More than half of consumers across the globe don’t feel recognized when interacting with businesses digitally
Today’s businesses need to deliver more than personalized products and offers, they need to deliver on customer expectations for security and convenience at every moment. Experian’s annual Global Identity and Fraud Report found that the keys to meaningful online customer engagement are identifying and recognizing consumers time after time. Continue reading More than half of consumers across the globe don’t feel recognized when interacting with businesses digitally
Quarter of water customers let down by poor response to billing problems
More than 7 million UK households have had a negative experience when facing an issue with their bill, according to new research. Continue reading Quarter of water customers let down by poor response to billing problems