Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty
Category Archives: Market Research
January blues threaten customer satisfaction levels for more than 25% of businesses
More than a quarter (26%) of UK businesses believe their customers are less happy in January than any other month, according to new research. Continue reading January blues threaten customer satisfaction levels for more than 25% of businesses
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Nearly 40% of customer service employees to look for a new job in January
New research has found that nearly two fifths of employees in customer service roles are most likely to look for a new job in January, due to a seasonal slump in engagement and motivation. Continue reading Nearly 40% of customer service employees to look for a new job in January
Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres
Contexta360, a leading speech analytics, AI and conversational computing company released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. Continue reading Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres
Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience
NICE inContact announced findings from its global research study exploring the impact of Millennials and Generation Z on digital-first omnichannel customer experiences. Continue reading Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience