Stefanini, a $1B global IT provider, and IDG, the world’s leading technology media, data and marketing services company, partnered to conduct a survey, “How Cognitive Technologies Will Transform the Customer Experience,” which identifies the specific factors that are driving interest in the use of cognitive technologies. Continue reading Stefanini partnered with IDG to conduct research about how cognitive technologies will transform the customer experience
Category Archives: Market Research
Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands, according to LivePerson’s Consumer Preferences for Conversational Commerce survey
LivePerson, a global leader in conversational commerce solutions, announces the findings of its Consumer Preferences for Conversational Commerce survey examining consumer attitudes and preferences around brand interactions, messaging, and chatbots. Continue reading Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands, according to LivePerson’s Consumer Preferences for Conversational Commerce survey
Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute
Pindrop®, the pioneer in voice security and authentication, today released its annual Voice Intelligence Report uncovering skyrocketing fraud rates, with 90 voice channel attacks occurring every minute in the US. Continue reading Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute
More than two-thirds of Financial Services workers say Artificial Intelligence can transform the sector, yet banks are still slow to adopt
More than two-thirds (67%) of UK Financial Services (FS) workers believe that artificial intelligence (AI) has the potential to transform many FS practices, according to new research from content services firm Nuxeo. Continue reading More than two-thirds of Financial Services workers say Artificial Intelligence can transform the sector, yet banks are still slow to adopt
Study: Brands Must Embrace AI to Improve Communications With Customers
Companies need to look towards automation and Artificial Intelligence (AI) in order to provide customers with the service they want, according to a new study of more than 4,000 consumers and 600 customer experience leaders conducted by mobile messaging solutions provider OpenMarket. Continue reading Study: Brands Must Embrace AI to Improve Communications With Customers
LivePerson Survey: Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands
LivePerson, a global leader in conversational commerce solutions announced the findings of its Consumer Preferences for Conversational Commerce survey examining consumer attitudes and preferences around brand interactions, messaging, and chatbots. Continue reading LivePerson Survey: Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands