Category Archives: Market Research

Uncertainty Over AI Holding Back UK Industry Adoption

The majority of businesses (70%) across the UK acknowledge that failing to get on-board with artificial intelligence (AI) now will cost their organisation for the next decade. In fact, just 17% of UK businesses have a fully implemented AI strategy. That’s according to a survey of business leaders in the UK conducted by Vanson Bourne and sponsored by Avaya. Continue reading Uncertainty Over AI Holding Back UK Industry Adoption

70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today

Despite recent doom-and-gloom anecdotal reporting, a nationwide survey of 1,001 workers in the United States finds that 70% have an upbeat attitude toward new workplace technologies involving artificial intelligence (AI), such as chatbots, robots and augmented reality. Only 5% say they dislike new technology for putting their jobs at risk today. Continue reading 70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today

IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy

A recent International Data Corporation (IDC) survey of global organizations that are already using artificial intelligence (AI) solutions found only 25% have developed an enterprise-wide AI strategy. At the same time, half the organizations surveyed see AI as a priority and two thirds are emphasizing an “AI First” culture. Continue reading IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy

New Research Reveals Employees Are Ready to be Empowered by Automation Technology

NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed, to understand their perception of how RPA enables them to perform their daily tasks better. Continue reading New Research Reveals Employees Are Ready to be Empowered by Automation Technology

New independent study commissioned by LivePerson finds that most companies are struggling to respond to consumers’ increasing demands for personalized, effective and easy interactions

LivePerson, a leading provider of conversational commerce solutions, today released a new research study conducted by Forrester Consulting and commissioned by LivePerson. Continue reading New independent study commissioned by LivePerson finds that most companies are struggling to respond to consumers’ increasing demands for personalized, effective and easy interactions

New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite

UiPath, the leading Robotic Process Automation (RPA) software company, released a new study that explores the current and future progress of automation in organizations around the world. The survey, developed in collaboration with The Economist Intelligence Unit, found that over 90 percent of organizations already use technology to automate business processes. Continue reading New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite