Aspect announces the general availability of Aspect Workforce Management™ v19 on Microsoft Azure. This represents a critical step taken on Aspect’s product roadmap toward offering its full suite of cloud contact centre software solutions in a cloud-neutral deployment, enabling businesses to adopt and utilise enterprise-class software on the premises or cloud environment of their choice. Continue reading Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure
Category Archives: Technology
8×8 Expands Technology Platform and World-Class Elev8 Channel Partner Program to Include VARs
8×8 announced that its technology platform and world-class Elev8 Partner Program have been expanded to include Value-Added Resellers (VARs). After growing the referral partner program this year to more than 1,000 active channel agents, and investing further in enablement and technology integration, 8×8 is now making its platform available for the global VAR community. Continue reading 8×8 Expands Technology Platform and World-Class Elev8 Channel Partner Program to Include VARs
Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution
Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced that SYNNEX Corporation, a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program. Continue reading Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution
CallMiner Secures $75M Investment from Goldman Sachs
CallMiner, the leading provider of AI-fueled speech and customer interaction analytics, has closed a $75 million investment round from Goldman Sachs. CallMiner will leverage the funding to accelerate go-to-market plans and use case expansion for its industry-leading analytics platform, Eureka. Continue reading CallMiner Secures $75M Investment from Goldman Sachs
Fuze Advances Cloud-Based PBX for Enhanced Enterprise Communications
Fuze, the leading cloud-based communications provider for the modern global enterprise unveiled updates and enhancements to its global voice offering for desktop, mobile, and contact centre users. Continue reading Fuze Advances Cloud-Based PBX for Enhanced Enterprise Communications
Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording
Ribbon Communications, a global software leader in secure and intelligent cloud communications solutions announced that it has expanded its collaboration with Amazon Web Services (AWS) to enable simplified forwarding of Voice over Internet Protocol (VoIP) audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC). Continue reading Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording