Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced that SYNNEX Corporation, a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program. Continue reading Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution
Category Archives: Technology
CallMiner Secures $75M Investment from Goldman Sachs
CallMiner, the leading provider of AI-fueled speech and customer interaction analytics, has closed a $75 million investment round from Goldman Sachs. CallMiner will leverage the funding to accelerate go-to-market plans and use case expansion for its industry-leading analytics platform, Eureka. Continue reading CallMiner Secures $75M Investment from Goldman Sachs
Fuze Advances Cloud-Based PBX for Enhanced Enterprise Communications
Fuze, the leading cloud-based communications provider for the modern global enterprise unveiled updates and enhancements to its global voice offering for desktop, mobile, and contact centre users. Continue reading Fuze Advances Cloud-Based PBX for Enhanced Enterprise Communications
Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording
Ribbon Communications, a global software leader in secure and intelligent cloud communications solutions announced that it has expanded its collaboration with Amazon Web Services (AWS) to enable simplified forwarding of Voice over Internet Protocol (VoIP) audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC). Continue reading Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording
iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities
iperceptions, a global leader in Customer Experience Management (CEM) solutions announced the public release of iper.loop, helping brands close the feedback loop with customers in real-time and pinpoint where in the customer journey their customers experience the most friction. Continue reading iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service
For the second year in a row, leader in cloud communications solutions, Content Guru (storm®), has scored highest in the High-Volume Customer Call Centre use case in Gartner’s 2019 Critical Capabilities for Contact Centre as a Service report. Continue reading Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service