LogMeIn announced it is making it easier than ever for customers to engage with businesses on the messaging applications they prefer to use. Bold360’s latest release helps businesses transform contact centres by offering always-on, scalable, and best-in-class customer engagement on the most popular global messaging channels including WhatsApp, WeChat, Facebook Messenger, and SMS Text. Continue reading LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps →

Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience that delivers richer insights from Customer Experience and research programmes. The latest innovations simplify the challenges of understanding and acting on digital feedback. Continue reading Confirmit announces AI-driven digital experience solutions →

OnviSource announced the release of its new solution for AI-driven chatbot and self-service capability, Liaa Intelligent Virtual Agent (IVA) Version 2.0 for contact centres and enterprises of all sizes, powered by Company’s proprietary Robotic Process Automation and multi-engine artificial intelligence (AI), iMachine™. Continue reading OnviSource Introduces Liaa™ Intelligent Virtual Agent →

Observe.AI, the leader in AI-powered agent enablement for voice customer service announced a $26 million Series A financing led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. Continue reading Observe.AI Raises $26 Million →

Upland Software, a leader in cloud-based enterprise work management software announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. Continue reading Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process →

SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored and “fit for purpose” automation solutions. Continue reading SVL announces partnership with Agile Business Process to improve Contact Centre Automation →