Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. Continue reading Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives →

Promero announced the launch of its SMS Marketing Services. SMS Marketing Services is one of a kind fully integrated cloud based outbound SMS and voice messaging platform that incorporates artificial intelligent Google Assistant BOT, advanced call routing to live agents and full service digital marketing services. Continue reading Promero announces launch of the first SMS Marketing Services with Artificial Intelligent BOT →

Kustomer, the SaaS platform reimagining enterprise customer service, announced it raised $60 million in Series E funding. This latest round of financing was led by Coatue with participation from current investors Tiger Global Management and Battery Ventures. Continue reading Kustomer Raises $60 Million To Further Transform Customer Service →

Cerebri AI, which develops and sells CVX, one of the most sophisticated customer experience (CX) platforms in the world using AI and reinforcement learning to drive customer engagement and financial success announced a capital infusion of $7 million from new investor Arcis Capital Partners and existing investors. Continue reading Cerebri AI Announces $7 Million Financing →

Zendesk announced a strategic, go-to-market solution package based upon an enhanced integration between Amazon Connect and Zendesk Talk Partner Edition. Continue reading Zendesk Talk Partner Edition Expands Amazon Connect Support →