Category Archives: Technology

SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to Help Brands Improve Customer Experience

SurveyMonkey announced it has launched SurveyMonkey Einstein Bot on Salesforce AppExchange, empowering customers to capture real-time feedback from conversational bot interactions. The SurveyMonkey Einstein Bot caters to brands who want to improve their customer experience programs by offering a simple chatbot interaction to collect feedback. Continue reading SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to Help Brands Improve Customer Experience

Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers

Coveo, the AI solutions leader, and Sitecore®, the global leader in digital experience management software announced an expanded offering that includes the development of a new AI-powered search and recommendations solution for mid-market customers that will provide best-in-class capabilities, previously accessible only to enterprise-level customers. Continue reading Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers

Consilium UniAgent 7.0 to Drive Connected Digital Customer Experiences Across CRMs and CTI Platforms

Consilium Software, a world-leading provider of enterprise software for Unified Communications and contact centres announced the general availability of its new seventh generation CRM connector product, UniAgent 7.0. The new release is designed to help organizations deliver intuitive, contextual and experience-driven customer service across voice and digital channels. Continue reading Consilium UniAgent 7.0 to Drive Connected Digital Customer Experiences Across CRMs and CTI Platforms