Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced that it has been named a Platinum Partner by RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading Carousel Industries Joins RingCentral’s New Platinum Partner Program
Category Archives: Technology
Cogito Partners with Concentrix to Enhance Customer Experience
Cogito, a leader in real-time emotional intelligence solutions announced a strategic reseller partnership with Concentrix, a technology-enabled global business services company specializing in customer engagement and improving business performance for the world’s best brands. Continue reading Cogito Partners with Concentrix to Enhance Customer Experience
Sitecore Unlocks the Power of AI to Automate Personalization at Scale
Sitecore®, the global leader in digital experience management software announced Sitecore AI, a new machine learning framework that empowers marketers with predictive insights to automate the delivery of personalized digital experiences. Continue reading Sitecore Unlocks the Power of AI to Automate Personalization at Scale
AI-Enabled Platform Ask Poli Draws More Than 1.5 Million Visitors Using LogMeIn’s Bold360 Platform
LogMeIn announced that Ask PoliTM, a first-of-its-kind virtual advisor tool, created with the company’s Bold360 platform, has drawn more than 1.5 million unique visitors. Ask Poli was developed to help Fannie Mae — a leading source of financing for mortgage lenders — and its 1,400 customers search and navigate the more than 2,500-pages that make up its Selling and Servicing guides. Continue reading AI-Enabled Platform Ask Poli Draws More Than 1.5 Million Visitors Using LogMeIn’s Bold360 Platform
Softcat wins UK public sector enhanced network services bid
Softcat has successfully landed a place as a supplier for the Network Services 2 framework (RM3808). Created by the Crown Commercial Service (CCS) on behalf of the UK public sector, the framework will deliver networking, local area connectivity, data access, conferencing, telephony and unified communications services for all public sector organisations. Continue reading Softcat wins UK public sector enhanced network services bid
Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres, today announced Intelligence+, a real-time data analytics offering, integrated into its award-winning and patented telephone payments solution – Cardprotect Voice+. Continue reading Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics