Category Archives: Technology

Vonage Continues to Unify Communications with the Introduction of a Native Video Collaboration Solution for Vonage Business Cloud

Vonage, a global business cloud communications leader, has announced the addition of Vonage Meetings, which will bring new video collaboration capability to its Vonage Business Cloud (VBC) solution. Announced at the Company’s user and developer conference, Vonage Campus, Vonage Meetings is the latest in a series of innovations to VBC, enhancing the Company’s unified communications offering. Continue reading Vonage Continues to Unify Communications with the Introduction of a Native Video Collaboration Solution for Vonage Business Cloud

NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Report

NICE inContact announced that it received the highest product scores across four of five use cases in the Gartner Critical Capabilities for Contact Center as a Service1 report, including the highest scores in both geographic use cases, Western Europe and North America, and two application use cases, customer engagement centre and agile contact centre, for CXone. Gartner’s report evaluates 12 unique critical capabilities within each use case. Continue reading NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Report

Odigo named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision. Continue reading Odigo named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

Vonage Conversation API to Drive Superior Customer Experience Through Conversations

Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user and developer conference, Vonage Campus. As the newest addition to the Vonage API Platform, the Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging and voice. Continue reading Vonage Conversation API to Drive Superior Customer Experience Through Conversations

NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market

NICE inContact announced the Fall 2019 release of NICE inContact CXone which delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. Omnichannel service experiences are those that do not require customers and agents to start over when switching channels. Continue reading NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market