ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has been named a Platinum Partner of RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading ConvergeOne Joins RingCentral’s New Platinum Partner Program
Category Archives: Technology
KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace
Freshworks, the customer engagement software company, and KMS Lighthouse, a cutting-edge knowledge management solutions provider announced an offering to integrate expanded support for existing Freshworks customers. Continue reading KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace
LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity
LogMeIn announced the launch of Bold360 Helpdesk which is designed to modernize employee support for greater efficiency and fewer roadblocks. From standard FAQs to complex conversations and ticketing integrations, Bold360 Helpdesk enlists AI-powered chatbots to deliver the answers employees need so they can get back to work faster. With seamless transitions to human support reps, employees get what they need the first time – every time. Continue reading LogMeIn Introduces Bold360 Helpdesk to Modernize Employee Support and Reclaim Company Productivity
Britannic Technologies Awarded a Place on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network Services 2 framework for its contact centre solutions (lot 13). Continue reading Britannic Technologies Awarded a Place on Network Services 2 for Contact Centre Solutions
EBI.AI awarded authorised reseller status of Google Nest smart home devices
EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has announced that it has been awarded authorised reseller status of Google Nest smart home devices. Continue reading EBI.AI awarded authorised reseller status of Google Nest smart home devices
Rev.ai Launches Real-Time Automated Transcription and Captioning
Rev.ai, an automatic speech recognition service from Rev.com, launched real-time audio transcription. Powered by Rev’s proprietary speech engine, the Rev.ai API makes it easy for developers to build speech recognition directly into applications and services. Continue reading Rev.ai Launches Real-Time Automated Transcription and Captioning