Rev.ai, an automatic speech recognition service from Rev.com, launched real-time audio transcription. Powered by Rev’s proprietary speech engine, the Rev.ai API makes it easy for developers to build speech recognition directly into applications and services. Continue reading Rev.ai Launches Real-Time Automated Transcription and Captioning →

MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite eases access to data sources, unlocks insights, and triggers faster actions to improve loyalty and business growth. Continue reading MaritzCX Announces AI Suite of Products →

Voca.ai, the award-winning provider of human artificial intelligence (AI) virtual agents announced new funding from American Express Ventures, the strategic investment group of American Express. Amex Ventures joins existing investors lool ventures and Flint Capital, which also participated in this funding round. Continue reading Voca.ai Secures Investment from American Express Ventures to Build the Contact Centre of the Future →

IMImobile, a global communications software provider, is pleased to announce that it has partnered with Mavenir, a US-based leading network software provider, as part of its RCS Business Messaging Ecosystem to accelerate market adoption of this richer, more interactive channel. Continue reading IMImobile partners with Mavenir for RCS Business Messaging →

Intermedia, a leading provider of unified communications as a service (UCaaS) solutions announced the launch of Intermedia Contact Center. Continue reading Intermedia Launches Robust Suite Of Cloud Contact Centre Solutions →