OnviSource announced it has started the deployment of its AI-driven solutions powered by its new proprietary Artificial Intelligence software, called iMachine™. iMachine is the AI technology for Company’s multichannel and advanced analytics, robotic process automation (RPA) and intelligent virtual agent (IVA) or smart bot. Continue reading OnviSource Releases its New Multi-Engine and Proprietary Artificial Intelligence Software →

Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced it has renewed three major Cisco certifications consolidating its membership of the select group of partners able to deploy, integrate, and manage Cisco Contact Center solutions globally. Continue reading Servion renews three major contact centre Cisco Certifications →

Speechmatics, the leader in machine learning and automatic speech recognition, has raised £6.35m in Series A funding led by AlbionVC; IQ Capital followed on in this round along with several angel investors. Continue reading Speechmatics raises £6.35 million to fund global expansion →

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant in the 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe. Continue reading Content Guru Positioned as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe →

Vonage (NewVoiceMedia) has been positioned by Gartner, Inc. in the Leaders and Visionaries quadrant of the Magic Quadrant for Contact Center as a Service (CCaaS), for Western Europe and North America, respectively. For the former, this marks the third consecutive year Vonage’s NewVoiceMedia solution has been recognized as a Leader. Continue reading Vonage positioned as a Leader and a Visionary in Gartner Magic Quadrants for Contact Center as a Service, Western Europe and North America, respectively →

OpenText™, a global leader in Enterprise Information Management (EIM) launched OpenText™ Core Experience Insights, a SaaS application that provides marketing leaders full visibility over their customer’s journey – from website interactions to email engagement, social media content and call centre performance. Continue reading OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers →