Sharpen Technologies, developers of the agent-first omnichannel cloud contact centre platform, experienced continued momentum with new customer bookings up more than 50% from the first half of 2019. Continue reading Sharpen Increases New Customer Bookings More Than 50% Compared to First Half of 2019
Category Archives: Technology
Artificial Solutions Named in Gartner Market Guide for Conversational Platforms Report
Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced that it is recognized in Gartner’s latest Market Guide for Conversational Platforms (Gartner subscription required). Continue reading Artificial Solutions Named in Gartner Market Guide for Conversational Platforms Report
Verint Recognized as Voice Biometrics Leader in Recent Analyst Report
Verint® announced that it has been recognized as a voice biometrics leader in a recent survey by Opus Research. Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organizations improve security and fight fraud. Continue reading Verint Recognized as Voice Biometrics Leader in Recent Analyst Report
NICE Revolutionises Performance Management with AI-Based Analytics
NICE announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee engagement and improve organisational performance. The new capabilities precisely point supervisors to areas where performance can be improved and facilitate personalised, measurable and engaging programmes that empower employees to achieve their objectives. Continue reading NICE Revolutionises Performance Management with AI-Based Analytics
Content Guru Delivering Specialist Customer Engagement and Experience to UK Government
Global leader in Customer Engagement and Experience solutions, Content Guru, has been accepted as a supplier to the United Kingdom Government as part of the Digital Outcomes and Specialists 4 framework. Continue reading Content Guru Delivering Specialist Customer Engagement and Experience to UK Government
PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally
PCI Pal, the secure payments provider to contact centres announced that it has signed a global extension to its UK reseller contract with leading cloud communications and contact centre provider 8×8 Inc. Continue reading PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally