Mitel® has emerged as the value leader for unified communications as a service (UCaaS) and hosted PBX offerings, according to a new worldwide market study by strategic research company Eastern Management Group. Continue reading Mitel Ranks Best in Value for UCaaS and Hosted PBX Solutions
Category Archives: Technology
Active.Ai and Visa Partnering to Enable Conversational AI Solutions
Active.Ai announced that it is partnering with Visa to provide banks and credit unions with out-of-the-box conversational artificial intelligence (AI) solutions. Combining the power of Visa APIs with Active’s AI platform, Active.AI aims to power solutions, such as chatbots, to make conversational AI platforms easier for financial institutions to deploy and more intuitive for their customers to use. Continue reading Active.Ai and Visa Partnering to Enable Conversational AI Solutions
New Innovations Unveiled For Avaya IX™ Contact Center Portfolio
Avaya unveiled the latest advancements to its Avaya IX Contact Center portfolio, offering compelling capabilities that enable increasingly valuable, intelligent experiences to be easily added for Avaya’s large installed base of contact centre customers. Continue reading New Innovations Unveiled For Avaya IX™ Contact Center Portfolio
Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud
To accelerate innovation and address heightened customer demand for its cloud offerings, Genesys, the global leader in omnichannel customer experience and contact centre solutions announced it has created two business units, Genesys Cloud and Genesys Core. Continue reading Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud
Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever
At Cisco’s 10th Annual Cisco Contact Center Summit the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact centre—one that leverages AI and machine learning to foster deeper relationships between people and organizations. Continue reading Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever
WEBTEXT Launches Cloud Messaging Campaign Manager (MCM)
WEBTEXT, a leading cloud-based provider of enterprise messaging solutions announced its new cloud Messaging Campaign Manager (MCM) is now commercially available. Continue reading WEBTEXT Launches Cloud Messaging Campaign Manager (MCM)