At Cisco’s 10th Annual Cisco Contact Center Summit the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact centre—one that leverages AI and machine learning to foster deeper relationships between people and organizations. Continue reading Cisco Sets Its Sights on the Cognitive Contact Centre and Makes Cloud-Based Webex Contact Centre Better Than Ever →

WEBTEXT, a leading cloud-based provider of enterprise messaging solutions announced its new cloud Messaging Campaign Manager (MCM) is now commercially available. Continue reading WEBTEXT Launches Cloud Messaging Campaign Manager (MCM) →

Kustomer, the SaaS platform that is reimagining enterprise customer service announced it has added WhatsApp Business to the Kustomer platform and launched its first EU region data center to meet the global needs of its rapidly growing client base. Continue reading Kustomer Launches WhatsApp Business Integration and EU Region to Power International Growth →

Specialist, independent tax advisor, Irish Tax Rebates announced the successful operation of its IP-based contact centre system, designed, installed and supported by global communications provider, Intellicom. Continue reading Revenue boost for tax rebate firm as VoIP contact centre from Intellicom kicks in →

Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i), a leading developer of AI technologies and applications, was asked to represent the AI industry at the annual Contact Center APAC conference on September 9-10 in Jakarta. The conference was attended by some 300 contact centre representatives who gathered to discuss issues related to building next generation contact centres in the digital age. Continue reading Xiao-i empowers Contact Centres with Cognitive Intelligence →

CounterPath, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that it has expanded its Stretto Collaboration solution with the launch of a hosted service for the CounterPath rapidly expanding global network of channel partners. Continue reading CounterPath Launches Hosted Stretto™ Collaboration Service to Address Underserved Small Medium Business (SMB) Market →