Comm100 announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer queries more quickly, accurately and confidently than ever before. Agent Assist significantly reduces the time agents spend hunting for answers, resulting in faster resolution, higher capacity and more time to focus on more complex or sensitive customer inquiries—all leading to higher customer satisfaction scores. Continue reading Comm100 Launches Agent Assist to Boost Agent Performance and Customer Satisfaction →

Global leader in Customer Engagement and Experience solutions, Content Guru, has been accepted as a ‘Cloud Software’ supplier to the United Kingdom Government as part of the G-Cloud 11 framework. Continue reading Content Guru Delivering Superior Customer Engagement and Experience to UK Government →

ScienceLogic, a leader in context-infused AIOps for multi-cloud management announced the opening of a new office in Glasgow, Scotland. This growth is driven by the region’s MSPs seeking to offer comprehensive managed services to enterprises undergoing large-scale digital transformation requiring modern operations solutions. Continue reading ScienceLogic Expands in EMEA to Capture Regional Demand; Announces Softcat Partnership →

transcosmos inc. is proud to announce that the company has successfully developed “AI Defender,” a new add-on AI-based feature, to its speech recognition solution “transpeech.” Continue reading transcosmos Develops “AI Defender” →

NICE inContact, a NICE business, announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers. Continue reading NICE inContact Announces New Outcome-Oriented Innovations for Customer Services →

NICE announced the availability of its Robotic Process Automation version 7.1. The new release drives comprehensive and rapid automation development, ensures business continuity and enables efficient robotic and human workforce management. Continue reading NICE Robotic Process Automation Deepens AI Capabilities for Expanded Automation Discovery and Real-Time Monitoring Intelligence →