Zappix Inc. is leveraging its revolutionary On-Demand Customer Service and Automation Technology to provide self-service capabilities for monetization by Business Process Outsourcing partners. Continue reading Zappix Offers BPO Vendors Innovative Monetization Opportunities via On-Demand Self-Service Solutions →

Freshworks, a global innovator in customer engagement software announced rapid expansion plans in the United Kingdom and Europe after posting triple-digit YoY growth in the region for the past 2 years. To meet the accelerating opportunities in the market the company has recently opened offices in Paris, France and Utrecht, Netherlands in addition to rapid expansion at their existing offices in London and Berlin. Continue reading Explosive Growth Fuels Freshworks European Expansion →

Zoho announced its new, comprehensive commerce platform, Commerce Plus. Built on top of Zoho One, the operating system for business, Commerce Plus is a fully integrated, end-to-end platform for the commerce vertical. From sales to fulfillment to customer loyalty, Commerce Plus leverages Zoho’s customer experience, finance, analytics, and intelligence software to provide businesses an interconnected, first-of-its-kind commerce experience platform. Continue reading Zoho Challenges The Commerce Industry Status Quo with New Omni-Channel Platform →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is furthering its integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients with new capabilities to enhance their customer experience and achieve desired business outcomes. Continue reading Avaya Extends AI and Cloud Integration with Google Cloud →

Mitel®, a global leader in business communications announced it has signed a master agent agreement with Westcon-Comstor to expand availability of Mitel’s growing UCaaS portfolio across EMEA and APAC. Continue reading Mitel Grows Access to UCaaS Solutions in EMEA and APAC with Expanded Westcon-Comstor Partnership →

Audax Private Equity today announced it has made an investment in Astute, Inc. a leading provider of AI-driven customer engagement, digital self-service, and first-party consumer data management software headquartered in Columbus, OH. Continue reading Audax Private Equity Announces Partnership with Astute, Inc. →