everis, leader IT consultancy company, and Infobip, global cloud communications company for businesses, and a leader in omnichannel engagement, announced a partnership that will combine the power of Infobip’s global messaging infrastructure with everis’ expertise creating the customer experience between brands and their customers. Continue reading everis and Infobip Partner to Offer Omnichannel Customer Experience
Category Archives: Technology
Mitel expands cloud communications partnership with Google Cloud
Mitel®, a global leader in business communications, has broadened its partnership with Google Cloud to provide greater security and reliability for customers looking to accelerate digital transformation by moving communications and collaboration to the cloud. Continue reading Mitel expands cloud communications partnership with Google Cloud
Avaya Extends AI and Cloud Integration with Google Cloud
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is furthering its integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients with new capabilities to enhance their customer experience and achieve desired business outcomes. Continue reading Avaya Extends AI and Cloud Integration with Google Cloud
Mitel and Talkdesk partner for enterprise cloud contact centre solution
Talkdesk, the cloud contact centre for innovative enterprises, and Mitel®, a global leader in business communications announced a strategic partnership to help enterprises transform to meet the demands of today’s digital consumer. Continue reading Mitel and Talkdesk partner for enterprise cloud contact centre solution
Artificial Solutions announces the launch of Teneo Fusion
Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced the launch of Teneo® Fusion. The latest version of the company’s revolutionary conversational AI development platform blends significant enhancements to its technology, with business value measurements to deliver the ultimate conversational AI experience. Continue reading Artificial Solutions announces the launch of Teneo Fusion
Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms
Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Continue reading Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms