ZephyrTel, a division of ESW Capital dedicated to serving global telecommunications operators, is pleased to announce that it has signed a telecom-focused Strategic Collaboration Agreement with Amazon Web Services (AWS). Continue reading ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services →

Empirix announces the release of its new software-as-a-service (SaaS) testing platform, the Hammer Cloud Platform (HCP). This comprehensive offering integrates functional, regression, systems integration, performance, and customer experience testing into an easy to use SaaS platform designed to mitigate risk and accelerate the software development lifecycle within contact centre environments and enterprise networks. Continue reading Empirix Announces SaaS-Based Testing to Accelerate the Software Development Lifecycle →

Talla, a leader in AI-powered support automation, announced its new Customer Assist product which gives businesses the ability to automate their chat- and web-based support with over 90% accuracy. Continue reading Talla Launches Customer Assist to Accurately Automate 90% of Support Inquiries →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance, a leading provider of Conversational AI technology and an Avaya A.I.Connect partner. Continue reading Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience →

Twilio announced it has launched an app on Salesforce AppExchange that allows organizations using Salesforce to easily send and receive SMS messages directly from their Salesforce CRM. Hundreds of customers, including LiveDifferent, Philadelphia School Partnership, and CauseMic are already using Twilio for Salesforce to engage their customers and constituents. Continue reading Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS →

UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation announced the general availability of new enhancements to the UJET Customer Support Platform. Continue reading UJET Continues Unparalleled Pace of Innovation with Added Text, Chat and Feedback Capabilities →