Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies. Continue reading Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience
Category Archives: Technology
Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite
Calabrio, the customer experience intelligence company introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Continue reading Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite
Cirrus Response announces new automation products that enhance engagement, customer experience and operation 24/7
Cirrus Response , award-winning supplier of omni-channel cloud Contact Centre Solutions is showcasing three new and upgraded products at Call & Contact Centre Expo designed to automate, streamline and enhance the customer experience. Continue reading Cirrus Response announces new automation products that enhance engagement, customer experience and operation 24/7
Masergy Launches New AI-Powered Intelligent Virtual Agent
Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced the launch of a new Artificial Intelligence (AI)-powered virtual agent. Continue reading Masergy Launches New AI-Powered Intelligent Virtual Agent
New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. Continue reading New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations
Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering
Belatrix Software, a leading software development company, has announced that it has launched a newly dedicated chatbot and virtual assistant services offering. The service expansion will allow partners to unlock the potential of chatbots and create powerful customer experiences. Continue reading Belatrix Software Enhances and Expands Chatbot and Virtual Assistant Service Offering