VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Continue reading VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
Category Archives: Technology
Enghouse Interactive Signs Britannic Technologies as Authorised Partner
Enghouse Interactive has signed award-winning systems integrator and managed services provider, Britannic Technologies as a member of its EMEA partner programme. The agreement marks the extension of an existing long-term relationship between the two companies. Continue reading Enghouse Interactive Signs Britannic Technologies as Authorised Partner
G3 Comms secures private equity backing to drive ambitious growth strategy
G3 Comms, the business communications provider and network integrator, is pleased to announce it has secured a significant investment from private equity firm Apiary Capital. Under the terms of the deal, Apiary will acquire a majority stake in G3 Comms and provide additional follow-on funding to enable the company to accelerate its growth both organically and through acquisition. Continue reading G3 Comms secures private equity backing to drive ambitious growth strategy
Adobe and ServiceNow Partner to Advance Customer Experience Management
Adobe and ServiceNow at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalized customer experiences across all touchpoints. Continue reading Adobe and ServiceNow Partner to Advance Customer Experience Management
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement
Foehn, the developer of cloud communications, today launched their new cloud contact centre platform, VoxivoCX. This marks the second release from Foehn’s Voxivo platform following the launch of Voxivo Cloud Phone System in 2017. Continue reading Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement
Upstream Works Software and TTEC Expand Partnership across Europe
Upstream Works, a provider of Omnichannel Contact Center solutions announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe. Continue reading Upstream Works Software and TTEC Expand Partnership across Europe