Sharpen Technologies, developers of the agent-first omni-channel cloud contact centre platform, has secured $15 million in capital growth funding. Continue reading Sharpen Technologies Secures $15 Million in Growth Capital →

Glia (formerly SaleMove), a leading digital customer service platform for financial services companies announced that it has raised $20 million in additional funding led by Insight Venture Partners, and joined by existing investors. Continue reading Glia (formerly SaleMove) Raises $20M in Series B Funding led by Insight Venture Partners to Transform How Companies Communicate with Customers →

New proprietary internal data has been released by Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform. Continue reading Helpshift Performance Index: What Customer Service High Performers Do Differently →

8×8, a leading communications provider of cloud voice, video, chat and contact centre solutions for over a million users worldwide announced its integration of 8×8 X Series with Google Cloud’s new Contact Centre AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading 8×8 Adds Advanced Contact Centre Capabilities with Google Cloud Contact Centre AI Integration →

Thrio™ announces the launch of its one-stop artificial intelligence powered CCaaS platform. This includes an array of AI tools, a complete suite of digital channels (email, chat, SMS, social), and inbound and outbound voice engines. Continue reading Thrio Launches Groundbreaking AI-Powered CCaaS Platform →

Eckoh, the global provider of secure payment products and customer contact solutions, has received notification of grants for two of its pending US patents. Continue reading Two new US patents to be granted to Eckoh →