New proprietary internal data has been released by Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform. Continue reading Helpshift Performance Index: What Customer Service High Performers Do Differently →

8×8, a leading communications provider of cloud voice, video, chat and contact centre solutions for over a million users worldwide announced its integration of 8×8 X Series with Google Cloud’s new Contact Centre AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading 8×8 Adds Advanced Contact Centre Capabilities with Google Cloud Contact Centre AI Integration →

Thrio™ announces the launch of its one-stop artificial intelligence powered CCaaS platform. This includes an array of AI tools, a complete suite of digital channels (email, chat, SMS, social), and inbound and outbound voice engines. Continue reading Thrio Launches Groundbreaking AI-Powered CCaaS Platform →

Eckoh, the global provider of secure payment products and customer contact solutions, has received notification of grants for two of its pending US patents. Continue reading Two new US patents to be granted to Eckoh →

RingCentral announced the expansion of its open platform with RingCentral Embeddable ™, enabling developers to easily and quickly embed communications into their enterprise applications. Continue reading RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library →

eGain, the leading provider of cloud-based customer engagement solutions announced that it has been named to the KMWorld 2019 list of 100 Companies That Matter in Knowledge Management. This marks eGain’s thirteenth consecutive appearance in this prestigious list. Continue reading eGain named in KMWorld 100 List for the 13th year →