Category Archives: Technology

SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform

MessageBird, the cloud communications platform for rapidly-growing disruptors and innovative enterprises worldwide, and SparkPost, the #1 email delivery and analytics platform announced a strategic partnership agreement to extend the communications channels available to businesses. Continue reading SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform

UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant

UBank has announced customers will soon have access to the world’s first digital home loan application assistant, powered by artificial intelligence (AI). Mia, short for My Interactive Agent, will begin taking customer questions in late February 2019, and aims to create a smarter, simpler home loan application experience. Continue reading UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant

Chatbot reduces customer calls on bin collections by 25 per cent

An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent

CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance

CallTrackingMetrics, the world’s only call tracking and contact centre solution, announces a powerful new integration with Microsoft Dynamics 365. Supporting the more than 60% of businesses around the world using Dynamics 365, this direct integration will enable organizations to capture rich call attribution data and document their essential touchpoints with customers. Continue reading CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance