Category Archives: Technology

Noble Systems Announces Significant Growth in Patent Holdings in 2013

NobleLogo_whiteBkgd_notagline-WebPRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today that the company obtained 17 United States patents in 2013. The growth of its patent portfolio is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Announces Significant Growth in Patent Holdings in 2013

Citrix and Cisco Join Forces to Power Mobile Workspaces

Today at Citrix Synergy™, Cisco and Citrix announced they are bringing their industry-leading technologies together in a tested and validated enterprise mobility infrastructure solution. The Cisco® Mobile Workspace Solution with Citrix – including the new Citrix Workspace Suite™ also announced today at Synergy – simplifies how organizations provide highly secure and optimized access to apps, data, communications and services on any device from networked locations. Continue reading Citrix and Cisco Join Forces to Power Mobile Workspaces

ShoreTel Expands Focus on Healthcare Vertical Industry with Dedicated Team, Increased Association Involvement

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications solutions, today announced a vertical sales program focused on the healthcare industry, with dedicated programs to deliver solutions to hospitals, physician practices and extended care providers. Continue reading ShoreTel Expands Focus on Healthcare Vertical Industry with Dedicated Team, Increased Association Involvement

Sabio celebrates 10 consecutive years as an Avaya Platinum Partner

PRESS RELEASE: 2014 sees Sabio, the customer contact technology specialist, celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this year Sabio also won Avaya’s Partner of the Year award, acknowledging its role as the partner organisation that has delivered the greatest, end-to-end contribution over the previous year. Continue reading Sabio celebrates 10 consecutive years as an Avaya Platinum Partner

Mitel Launches Cloud-Based MiContact Center Live Service

PRESS RELEASE: Building on its strategic priority to invest in the cloud and expand in the contact center, Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced MiContact Center Live. A full-featured customer care platform delivered as a service via the cloud, MiContact Center Live provides companies with powerful tools to engage their customers and grow their business. The service is available immediately in the U.S., with plans to launch in select countries over the next 12 months. Continue reading Mitel Launches Cloud-Based MiContact Center Live Service

LiveOps Powers Mitel MiContact Center Live

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that Mitel, a global leader in business communications, has signed an OEM agreement to power its MiContact Center Live solution with LiveOps cloud contact center functionalities. This new agreement will further strengthen Mitel’s position in cloud communications with a new, comprehensive contact center solution offered as a service. Continue reading LiveOps Powers Mitel MiContact Center Live

Hyatt Selects Unify for Global Reservations and Customer Support Centers

PRESS RELEASE: Hyatt has selected Unify, formerly known as Siemens Enterprise Communications, and systems integrator Arrow S3, a division of Arrow Electronics Inc., to deliver a world-class contact center solution intended to enable Hyatt to improve responsiveness, streamline internal processes, and help its agents embrace a new way to work that is more flexible through improved analytics and multi-media capabilities. Continue reading Hyatt Selects Unify for Global Reservations and Customer Support Centers