Verint® announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report, published February 13, 2019. Continue reading Verint Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Category Archives: Technology
Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows
Sharpen Technologies, developers of the agent-first omni-channel cloud contact centre platform, has launched Logic and Action bots that transform traditional interactive voice response systems into omni-channel workflows. Continue reading Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows
Telax selects Passage AI as Dev Partner for AI-enhanced Features
Telax, a leading Cloud Contact Center software provider, has announced that it has selected Passage AI as its development partner, in the creation of features that leverage artificial intelligence (AI) for enhanced automation. Continue reading Telax selects Passage AI as Dev Partner for AI-enhanced Features
Lexalytics® announces Text Analytics Suite availability for any computing environment
Lexalytics®, the leader in “words-first” machine learning and artificial intelligence, announced that its entire text analytics and natural language processing (NLP) product suite is available for deployment in any computing environment—on-premises; private, public or hybrid cloud; or individual workstation. Continue reading Lexalytics® announces Text Analytics Suite availability for any computing environment
For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
NICE announced that Gartner Inc. has positioned NICE as a Leader in the Magic Quadrant for Workforce Engagement Management1, published February 12. NICE has been recognized as a Leader in this report for the third consecutive year. To access a complimentary copy of the report, please click here. Continue reading For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Ultracomms Answer Machine Detection Solution Awarded European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. Continue reading Ultracomms Answer Machine Detection Solution Awarded European Patent