CallTrackingMetrics, the world’s only call tracking and contact centre solution, announces a powerful new integration with Microsoft Dynamics 365. Supporting the more than 60% of businesses around the world using Dynamics 365, this direct integration will enable organizations to capture rich call attribution data and document their essential touchpoints with customers. Continue reading CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance →

“Customer Experience. Make it your game” – this is Damovo’s theme at this year’s CCW event in Berlin. A live demo at the Damovo booth (3G8/H7 in Hall 3) will show visitors how customers can set up their contact centre for the digital future and at the same time make customer communication more efficient. Continue reading Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes →

Calabrio announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s workforce optimization (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Continue reading Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution →

SugarCRM, the company that helps global organisations build better business relationships, has announced new customer-driven improvements to its core Customer Relationship Management (CRM) application, as well as its industry-leading Customer Journeys. Continue reading SugarCRM champions collaboration and efficiency with its latest product updates →

Dimension Data recently began implementing Sparkcentral’s technology, after the two companies signed an agreement for the EMEA region. Dimension Data is currently the only technology integrator that distributes Sparkcentral’s innovative software in EMEA. The collaboration demonstrates the two firms’ strong focus on improving customer experience. Continue reading Sparkcentral and Dimension Data Focus on WhatsApp for Customer Service →