PCI Pal, a secure payments provider to contact centres, has signed its first South African reseller contract with telecommunications and customer engagement solutions company, Ninzi-Connect. The deal will allow Ninzi-Connect to sell PCI Pal’s suite of contact centre card payment security solutions to customers across the continent, ensuring PCI DSS compliance, reducing the risk of security breaches, and future-proofing their operations in anticipation of future data protection legislation. Continue reading PCI Pal Announces Ninzi-Connect as First South African Channel Partner →

Comviva, the global leader in providing mobility solutions, has released a powerful, yet simple to use, Unified Digital Experience Platform (UDxP) that will accelerate a CSP’s journey into digital services, by enabling them to deliver an integrated, automated, intelligent bouquet of services to customers, while ensuring a frictionless experience across channels. Continue reading Comviva Launches Unified Digital Experience Platform (UDxP) →

Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report*, for the fourth consecutive year. Continue reading Puzzel improves position as a Challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe →

Verint®, The Customer Engagement Company™ announced that it has received a perfect score in overall vendor satisfaction and the highest score in overall product satisfaction from customers in DMG Consulting LLC’s new 2018/2019 Speech Analytics Product and Market Report.1 Continue reading Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions →

MindTouch, a provider of cloud-based, AI-powered knowledge management solutions, has achieved Knowledge-Centered Service (KCS®) v6 verification for its knowledge management platform. Continue reading MindTouch Knowledge Management Platform Receives KCS® v6 Verification →

Verint®, The Customer Engagement Company™ announced that it has been named the global market leader in Pelorus Associates’ 2018 Workforce Management (WFM) Systems Market report with a number one ranking in overall global market share.1 Continue reading Verint Named World Leader in Workforce Management Market Report by Pelorus Associates →