Jabra is launching the Engage 50 – a professional digital corded headset that sets new standards for call quality and employee productivity to raise customer satisfaction. Jabra has engineered the Engage 50 to solve the problems facing customer service-led organisations, with recent studies saying that 73 per cent of agents find that noise has a negative effect on their productivity. Continue reading Jabra launches Engage 50, a professional digital corded headset for better-sounding calls
Category Archives: Technology
Bronto Makes Sophisticated Email Marketing Easy
Oracle Bronto announced a series of new innovations that help marketers grow revenue, save time and optimize resources. Building on 15 years of email marketing best practices, the latest release of the Bronto Marketing Platform helps customers accelerate email marketing success and optimize marketing resources, and enable alignment with new and emerging privacy and security requirements. Continue reading Bronto Makes Sophisticated Email Marketing Easy
CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
CallMiner, a leading platform provider of award-winning speech and customer engagement analytics, demonstrated its updated real-time speech analytics module, Eureka Alert, at the 10th annual LISTEN customer conference. Eureka Alert combines AI-driven automated transcription, redaction, and alerting to provide real-time direction to contact centre agents and supervisors to drive specific outcomes within a call as it is occurring, or alerting management of critical risk or customer experience issues. Continue reading CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows
Unisys Makes NICE inContact CXone Key Part of Global Omnichannel Service Solution
NICE inContact, a NICE business, announced that Unisys Corporation has integrated NICE inContact CXone, the world’s #1 cloud customer experience platform, as the core omnichannel contact centre technology in the Unisys InteliServe™ service solution. Continue reading Unisys Makes NICE inContact CXone Key Part of Global Omnichannel Service Solution
Ushur Accelerates Growth in Automated Service Workflow with $12 Million in Series A Funding
Ushur, a service engagement SaaS platform provider harnessing the power of enterprise data, Robotic Process Automation and Language Intelligence Service Architecture (LISA) announced a $12 million Series A funding round led by premier Silicon Valley venture capital firm 8VC with participation from new and existing seed investors. Continue reading Ushur Accelerates Growth in Automated Service Workflow with $12 Million in Series A Funding
botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs
botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs